|
Choose a question below about Infortel Select.
Databases
Q. How do I add a person into the Directory Database?
A. In Control Center, click on Databases; click on Directory Database; click on Department level and add a person.
For More Information, click to see the Directory Database Quick Reference Guide: Directory Database.
Q. How do I add system access for a person in the Infortel system?
A. In Control Center, click on Databases; click on Directory Database. Edit the person, click on the System Access tab.
For More Information, click to see the Directory Database Quick Reference Guide: Directory Database.
Q. How do I add fixed charges to an entire Department?
A. In the Control Center, click on Databases, Directory Database. Click on the Options Menu; click on Fixed Charges Pool. You will need to create a Fixed Charge Pool if the Charge Type is not present. Next, Edit the Department; click on Allocate a Fixed Charge to all Department Members. Select the appropriate Charge Type and click on Apply. Enter the Fixed Charge Dates (only if applicable; you may enter an Active Date and/or Expiration Date; otherwise you may leave the Dates blank, meaning the Fixed Charge will always remain active and never expire) and the quantity number.
For More Information, click to see the Directory Database Quick Reference Guide: Directory Database.
Q. How do I add a fixed charge to a person?
A. In the Control Center, click on Databases, Directory Database. Click on Options Menu, click on Fixed Charges Pool. You will need to create a Fixed Charge Pool if the Charge Type is not present. Next, edit the person you are looking got add a Fixed CHarge to. Click on the Fixed Charges tab, click on Add , click on the Charge Type and then click on Apply. Enter the Fixed Charge Dates (only if applicable; you may enter an Active Date and/or Expiration Date, otherwise you may leave the Dates blank, meaning the Fixed Charge will always remain active and never expire) and the Quantity number.
For More Information, click to see the Directory Database Quick Reference Guide: Directory Database.
Q. How do I delete a person out of the directory?
A. A person/object cannot be "deleted" from the Database as long as there are processed call records associated with the person. The person will be considered "Inactive" so that you may run reports on the historical call records, but you can also exclude them on current reports. Due to the complexity of this topic, for further assistance please call our Support Center at 800.326.6183 to open a Trouble Ticket, or email at: support-ifw@isi-info.com.
For More Information, click to see the Directory Database Quick Reference Guide: Directory Database.
Q. How do I move a person from one Department to another?
A. You may drag-and-drop a person from one Department to another Department. Highlight the Department Name you wish to move the Person from. All of the People in the Department will now appear in the right pane. Next, scroll the bar up or down until the Department you are moving the Person to is visible in the left pane. You may move one person or several at one time. Highlight the person(s) in the right pane and drag your selection right on the new Department name. The person(s) will become inactive in the old Department and active in the new Department. For further assistance on this topic, please call our Support Center at 800.326.6183 to open a Trouble Ticket, or email at: support-ifw@isi-info.com.
For More Information, click to see the Directory Database Quick Reference Guide: Directory Database.
Q. When would I use the Phone Number ID Database?
A. This Database allows you to manage inbound and outbound calls to a list of customers, dealers, vendors, etc. You are allowed to assign a name to an individual phone number or digits dialed. This custom name will appear in the location field in a detail report for calls to and from that number..
Q. How can I list all of the undefined trunks in my system?
A. In the Control Center, click on Databases; click on Trunk Database. Click on Help menu, click on Undefined Trunks.
For More Information, click to see the Trunks Database Quick Reference Guide: Trunks Database.
Q. How do I track Attendant calls on the Control Center graph?
A. When adding or editing a person in the Directory Database, change the line type to Attendant in the Directory Database.
For More Information, click to see the Directory Database Quick Reference Guide: Directory Database.
Q. I am receiving a message saying that I have exceeded my user license. I have a 1000 user license, but only have about 600 active extensions. I am also seeing quite a few unassigned extensions that do not look like any of our extensions. What should I do about this?
A. Due to the complexity of this topic, it is recommended that you call our support # 1-800-326-6183 to open a Service Ticket or email at: support-select@isi-info.com for further assistance.
Return to questions
|
