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Control Center
Q. On the Control Center screen, what is the Closer Look Tab used for?
A. The Closer Look Tab lets you monitor an organizational level (except a person) separately from the rest of the site. To set the Closer Look Tab: click on the Closer Look Tab; click on Monitors on the menu bar and select Statistics Options. Click on Select Closer Look From Directory button. Click on the + or - signs to expand the listing. When you find the desired Organizational Level, click on it to select it. Click on the Set Closer Look button; click OK. From this point forward, the Closer Look tab will start to accumulate Call Statistics. If you wish to recalculate statistics, please go to DataManager. Click on Tools from the Menu bar, and click on Refresh All Statistical Data.
Q. How do I track Attendant calls on the Control Center graph?
A. When adding or editing a person in the Directory Database, change the line type to Attendant in the Directory Database.
For More Information, click on the Quick Reference: Directory Database.
Q. How do I clear alarms from the Control Center?
A. In DataManager, click on Tools on the menu bar; click on Purge Data Now. Select your dates; click on Alarm Messages. Note: Make sure to only check Alarm Messages. By checking any other type of data, you run the risk of losing data.
Q. How do I change the graph from reading daily to hourly?
A. In Control Center, click on Monitors; click on Statistic Options.
Q.I notice on my Control Center graph, I do not have any calls today. What do I do?
A. First, call our Technical Assistance Center at 1-800-326-6183 to open a Service Ticket. In the meantime, determine if any PBX (Phone System) work has been performed. Examples of work performed that can affect the Infortel system are Trunking changes or CDR output changes. Make sure all connections are secure; perhaps a cable is not plugged all the way in. Last, if you have a buffer box, take a look at the front of the buffer box and take note of the name of the buffer box and what lights (if any) are on solid or flashing. This will be helpful in aiding Technical Support determine the problem.
Q.How do I track the Attendant calls on the Control Center graph?
A. In Databases, Directory Database, edit the User (or add a User), edit the Extension. Change the Line Type to Attendant. Note: Your PBX may or may not output necessary information for the Infortel Select software to be able to populate the Attendant statistics on the Control Center graph.
For More Information on how to edit or add a User, click to see the Directory Database Quick Reference Guide: Directory Database for the Client Server version. Click here if you have the Web version.
Q.We are able to track Internal Calls, but I do not want them appearing in the statistics on the Control Center. Where do I change this?
A. In Control Center, click on Monitors; click on Statistic Options. By default, all call categories will be displayed. Un-check the Internal Calls check box. This will not take Internal Calls off the graph; rather, it will now say "Not Selected."
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