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Administration
Q.I have gone into pricing and entered per minute costs to be more in-line with my LD carrier, rather than use the rate table costs provided. I have re-costed the calls, but when I run reports, the cost is even higher than before.
A. Check to make sure that when the Call Category was edited, the Adjustment Factor was changed from 1.000 to 0.000. The reason your cost is reflecting a higher amount on the reports now is because with the 1.000 still in the equation, it is multiplying the rate table cost in addition to the per minute costing you have added. After this change is made, re-cost the call records and re-run reports.
Q.I am the Administrator of the system and would like to change a password that had been previously set-up. How do I make the change?
A. In the Control Center, click File, click on Change Password.
Q.I want to back-up my system files to the network. Where do I make this change?
A. At the Control Center, under Administration, click on System Configuration options. Double-click on Back-up Configuration; click on the Browse button to designate the path.
Q.We track internal calls (also known as station-to-station or extension-to-extension). On reports, I notice that the initiating extension gets credit for the call. Is there a way to change this so I see the call show up on reports on the terminating extension?
A. Yes. At the Control Center, under Administration, click on System Configuration options. Double-click on Other Options. Check the box to post internal calls on the terminating extensions. Note: this parameter is Data Source specific.
Q.I have the Infortel Select Desktop edition. How do I know how much processed data I can keep in my system? I see that the automatic purge schedule has a default of 45 days; can I keep more than that?
A. The desktop edition limits you to a maximum of 2 million calls in the processed table. You can certainly change the 45 days as long as you are staying below 2 million calls. A good way of telling how many days you can keep is by looking at the Control Center Graph or running a Summary Report to see approx. how many calls you have for the month. NOTE: On the Desktop edition, if you are a multi-Data Source system, that is 2 million calls records for all sites, not per site. If you need to store more than 2 million call records, we do have the Infortel Select Enterprise edition. Please call our support # 1-800-326-6183 to open a Service Ticket or email at: support-select@isi-info.com to further evaluate your system.
For more information on how to run a Summary Report, click to see the Client Server Reports Quick Reference Guide: Reports or if you have the Web version, click here
Q.Is there a limit to how many raw files I can keep in the Automatic Purge Schedule?
A. No, the raw files are stored on your hard drive.
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