Choose a question below about Infortel Select version 6.

Administration

• I have gone into pricing and entered per minute costs to be more in-line with my LD carrier, rather than use the rate table costs provided. I have re-costed the calls, but when I run reports, the cost is even higher than before.
• I am the Administrator of the system and would like to change a password that had been previously set-up. How do I make the change?
• I want to back-up my system files to the network. Where do I make this change?
• We track internal calls (also known as station-to-station or extension-to-extension). On reports, I notice that the initiating extension gets credit for the call. Is there a way to change this so I see the call show up on reports on the terminating extension?
• I have the Infortel Select Desktop edition. How do I know how much processed data I can keep in my system? I see that the automatic purge schedule has a default of 45 days; can I keep more than that?
• Is there a limit to how many raw files I can keep in the Automatic Purge Schedule?
• I want to back-up my system files to the network. Where do I make this change?
• We track internal calls (also known as station-to-station or extension-to-extension). On reports, I notice that the initiating extension gets credit for the call. Is there a way to change this so I see the call show up on reports on the terminating extension?
• I have the Infortel Select Desktop edition. How do I know how much processed data I can keep in my system? I see that the automatic purge schedule has a default of 45 days; can I keep more than that?
• Is there a limit to how many raw files I can keep in the Automatic Purge Schedule?

Control Center

• On the Control Center screen, what is the Closer Look tab used for?
• How do I track Attendant calls on the Control Center graph?
• How do I clear alarms from the Control Center?
• How do I change the graph from reading daily to hourly?
• I notice on my Control Center graph, I do not have any calls today. What do I do?
• How do I track the Attendant calls on the Control Center graph?
• We are able to track Internal Calls, but I do not want them appearing in the statistics on the Control Center. Where do I change this?

Data Collection

• How do I change Data Collection from polling the Buffer Box On Com 1 to polling the Buffer Box on Com2?
• How do I change my polling schedule from 1 hour to 30 minutes?

Data Manager

• Where do I go to re-process/re-cost calls?
• How do I manually backup my system?
• How do I re-generate fixed charges?
• In DataManager, how do I enable the Show Calls Tab to display calls as they are being processed into the system?

Databases

• How do I add a person into the Directory Database?
• How do I add system access for a person in the Infortel system?
• How do I add fixed charges to an entire Department?
• How do I add a Fixed Charge to a person?
• How do I delete a person out of the directory?
• How do I move a person from one Department to another?
• When would I use the Phone Number ID Database?
• How can I list all of the undefined trunks in my system?
• How do I track Attendant calls on the Control Center graph?
• I am receiving a message saying that I have exceeded my user license. I have a 1000 user license, but only have about 600 active extensions. I am also seeing quite a few unassigned extensions that do not look like any of our extensions. What should I do about this?

Monitors

• How do I set-up no CDR alarm?
• How do I clear alarms from the Control Center?
• On the Control Center screen, what is the Closer Look tab used for?
• How do I change the graph from reading daily to hourly?

Reports

• I am seeing on reports that Toll Free calls are reporting as LD. How do I change that so I only see my true LD Calls?
• How do I schedule reports?
• How do I set-up Infortel Select to be able to email reports?
• When I run an Organizational Report, I want to see every user's name on the report, even though they do not have phone (fixed) charges or call activity. Currently, I only see users who have some type of fixed charge or call activity.
• I would like to change the Data Source Name that appears on the Reports. How do I do that?
• When I create a report and try to save the report parameters, why do I not have the option to "share the named report settings" as my Manager does?