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Data Collection
Q. How do I change Data Collection from polling the Buffer Box on Com1 to polling the Buffer Box on Com2?
A. In Control Center, click on Administration; click on System Configuration Options. Note: if you have more than one site, make sure to click on the drop-down arrow and select the correct site. Click on Data Collection; click on Run. Click on Set Com Settings; change the port settings; click OK. Once back at the Data Collection screen, click OK to exit the screen. Click Exit to return to Control Center. Shutdown the Data Collection module and then restart it for the changes to take affect.
Q. How do I change my polling schedule from 1 hour to 30 minutes?
A. In Control Center, Click on Administration; click on System Configuration Options. Note: If you have more than one site, make sure to click on the drop-down arrow and select the correct site. Click on Data Collection Schedule; click on Run. Change the Collection time; click OK to exit the screen. Click Exit to return to Control Center. Keep in mind, when changing the Data Collection Schedule, you will want to make sure to modify the No CDR Alarms you may have set-up so that No CDR is set higher than what the Data Collection Schedule is set for.
Q. My polling schedule is set for every 30 minutes and it just polled the buffer box 5 minutes ago. I need to poll the data immediately to run a report. Do I have to wait another 25 minutes?
A. You can poll the buffer box manually by double-clicking on your Data Collection icon located in the system tray. Click the Poll Now button; select the correct site and click the OK button. Once the buffer box has been polled, it will return to the regular polling schedule and will poll again in 30 minutes from the last scheduled poll.
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