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Databases
Q. How do I add a person into the Directory Database?
A. In Control Center, click on Databases; click on Directory Database; click on Department level and add a person.
For More Information, click on the Quick Reference: Directory Database.
Q. How do I add system access for a person in the Infortel system?
A. In Control Center, click on Databases; click on Directory
Database. Edit the person, click on the System Access
tab.
For More Information, click on the Quick Reference: Directory Database.
Q. How do I add fixed charges to an entire Department?
A. In the Control Center, click on Databases, Directory Database. Click on the Options Menu; click on Fixed Charges Pool. You will need to create a Fixed Charge Pool if the Charge Type is not present. Next, Edit the Department; click on Allocate a Fixed Charge to all Department Members. Select the appropriate Charge Type and click on Apply. Enter the Fixed Charge Dates (only if applicable; you may enter an Active Date and/or Expiration Date; otherwise you may leave the Dates blank, meaning the Fixed Charge will always remain active and never expire) and the quantity number.
For More Information, click on the Quick Reference: Directory Database.
Q. How do I add a fixed charge to a person?
A. In the Control Center, click on Databases, Directory
Database. Click on Options Menu, click on Fixed Charges
Pool. You will need to create a Fixed Charge Pool if
the Charge Type is not present. Next, edit the person
you are looking got add a Fixed CHarge to. Click on
the Fixed Charges tab, click on Add , click on the Charge
Type and then click on Apply. Enter the Fixed Charge
Dates (only if applicable; you may enter an Active Date
and/or Expiration Date, otherwise you may leave the
Dates blank, meaning the Fixed Charge will always remain
active and never expire) and the Quantity number.
For More Information, click on the Quick Reference: Directory Database.
Q. How do I delete a person out of the directory?
A. A person/object cannot be "deleted" from the Database
as long as there are processed call records associated
with the person. The person will be considered "Inactive"
so that you may run reports on the historical call records,
but you can also exclude them on current reports. Due
to the complexity of this topic, for further assistance
please call our Support Center at 800.326.6183 to open
a Trouble Ticket, or email at: support-ifw@isi-info.com.
For More Information, click on the Quick Reference: Directory Database.
Q. How do I move a person from one Department to another?
A. You may drag-and-drop a person from one Department
to another Department. Highlight the Department Name
you wish to move the Person from. All of the People
in the Department will now appear in the right pane.
Next. Scroll the bar up or down until the Department
you are moving the Person to is visible in the left
pane. You may move one person or several at one time.
Highlight the person(s) in the right pane and drag your
selection right on the new Department name. The person(s)
will become inactive in the old Department and active
in the new Department. For further assistance on this
topic, please call our Support Center at 800.326.6183
to open a Trouble Ticket, or email at: support-ifw@isi-info.com.
Q.How do I change the names that are assigned to the organization's hierarchy levels? For example, when I am populating the directory database, the Company and Division are fine; however, the Cost Center and Department should be switched.
A. In the Control Center, under Administration, click on System Configuration options. Double-click on Organization Settings to change the names.
For More Information, click on the Quick Reference: Directory Database.
Q.How can I list all of the undefined trunks in my system?
A. In the Control Center, click on Databases; click on Trunk Database. Click on the Help menu, and click on Undefined Trunks.
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