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Control Center Graph
Q. On the Control Center screen, what is the Closer Look Tab used for?
A. The Closer Look Tab lets you monitor an organizational level (except a person) separately from the rest of the site. To set the Closer Look Tab: click on the Closer Look Tab; click on Monitors on the menu bar and select Statistics Options. Click on Select Closer Look From Directory button. Click on the + or - signs to expand the listing. When you find the desired Organizational Level, click on it to select it. Click on the Set Closer Look button; click OK. From this point forward, the Closer Look tab will start to accumulate Call Statistics. If you wish to recalculate statistics, please go to DataManager. Click on Tools from the Menu bar, and click on Refresh All Statistical Data.
Q. How do I track Attendant calls on the Control Center graph?
A. When adding or editing a person in the Directory Database, change the line type to Attendant in the Directory Database.
For More Information, click on the Quick Reference: Directory Database.
Q. How do I clear alarms from the Control Center?
A. In DataManager, click on Tools on the menu bar; click on Purge Data Now. Select your dates; click on Alarm Messages. Note: Make sure to only check Alarm Messages. By checking any other type of data, you run the risk of losing data.
Q. How do I change the graph from reading daily to hourly?
A. In Control Center, click on Monitors; click on Statistic Options.
Q. What can I do before calling Tech Support if I notice I have no data on the control center graph?
A. First, make sure the Data Manager and Data Collection icons are running in the system tray. If either one is not running; go to Start, Programs, Infortel for Windows and re-start the applicable module. If you have determined that both icons are running and you are still not seeing calls on the control center graph, check all cables and make sure they are secure to your data collection method. When you call into the ISI National Technical Assistance Center, please provide necessary information such as any power outages or PBX work done recently.
Please call 1-800-326-6183 or send an email to support-ifw@isi-info.com to open a ticket for further assistance.
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