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Telephone Manager
Q. I have TM loaded on a Server and two client PCs. When I launch a full Station download from my client in the Web Telephone Manager, I do not see the log window pop up showing the status of the progression of the job. This used to appear in OTM. Is this normal
A. When launching Telephone Manager jobs from the Web, the active log window appears only on the Server. This is a difference from OTM where any jobs that were initiated within the Station Admin module would generate the log window on the machine that scheduled it. Since TM Telephone Manager is now fully Web-based, communication is processed from the Server to the PBX and not from individual client machines. With TM, use the Sync Logs option from the main CS 1000 Telephony Manager Web menu to verify proper conclusion of Web Telephone Manager tasks. Otherwise, if you prefer to watch the active log window, generate your jobs from the Server.
Q. How can I change the time and date on the PBX so that it changes with Daylight Savings times?
A. For those that may have missed setting their PBXs back in March 2007 to automatically change when Daily Savings Time begins and ends, follow the steps below to facilitate this.
Although there is no automatic provision to do this in Telephony Manager, it is a simple operation that can be processed from the command line. The command line is accessible from the System Terminal tool button shown in Figure 10. From there you can manually access Load 2 in the PBX and schedule the Time functions.
| Figure 10 - Launch System Terminal |
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>LD 2
.FWTM 3 2 1 2 (Set the date and time for the clock to move
Forward. Uses the format of
3 = March
2 = 2nd week
1 = Sunday
2 = 2am
.BWTM 11 1 1 2 (Set the date and time for the clock to move
Backward. Uses the format of
11 = November
1 = 1st week
1 = Sunday
2 = 2am
.TDST (Queries the change information)
SDST ON
FWTM MAR 2 SUN 2 (AT 02:00 11/3/2007 )
BWTM NOV 1 SUN 2 (AT 02:00 4/11/2007 )
Q. I occasionally have the need to modify the existing synch status in Telephone Manager. How can I do this?
A. Please refer to the Winter, 2008 article Updating Synch Status in Keeping Connected with ISI.
Q. I make a lot of changes from the PBX terminal. How can I keep my TM Telephone Manager database current?
A. There are utilities within the TM software that allow for the scheduled download and reconciling of Terminal Numbers between the PBX overlays and the TM Telephone Manager. Please refer to the Summer, 2008 article PBX Synchronizations in Keeping Connected with ISI. Pay particular attention to the Reconciling function that removes TNs that were manually outed from the PBX terminal.
Q. I am getting an error that states the Directory Number is not in the Numbering Plan. How can I correct this?
A. Please refer to the Summer, 2008 article Preferences in Keeping Connected with ISI for information on defining number ranges, and using the Validation options that are available in TM.
Q. I see the option to Troubleshoot Problems when I am working with my phones but when I click the link, I receive the message "Error retrieving information. No user name found in User Groups" or "Error retrieving information. Unable to find Maintenance Pages settings". How can I correct this?
A. There are two options that must be configured to allow this link to work. Normally if they are not and you click on the link, you will get the error messages followed by the instructions for proper configuration.
- Verify that the Web Maintenance/Inventory application is enabled (Figure 1) in the System Properties view with an Ethernet profile that includes the correct IP address of the PBX. The Troubleshoot Problems option is actually a link to the Web Maintenance module.
- From the Security menu of the main TM Navigator screen, choose the Security - User Groups option.
- If you are an Administrator, choose the Adminstrators group and enter the PBX Login Name and Password in the Sites tree (Figure 2).
| Figure 1 - Enable the Web Maintenance Option |
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| Figure 2 - Define Login Name & Password |
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