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Installation
Q. How do I configure Internet Explorer to provide me choices for auto-logging in to TM?
A. From the Internet Explorer main screen:
- Select the Tools menu.
- Go to Internet Options.
- Select the Content tab.
- Click the AutoComplete button from within the Personal Information box.
- Check the Prompt me to save passwords box.
- Click the OK buttons to return to Internet Explorer.
| Figure 1 - TM Web Login Screen |
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| Figure 2 - Configure to Save Passwords |
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Q. What must be processed to ensure the successful loading of the PostgreSQL portion of the TM installation on the Windows 2003 Server?
A. Perform the following:
- Go to Start → Settings → Control Panel → Administrative Tools → Local Security Policy → Local Policies → User Rights Assignment
- Make sure that the "Users" Group is present in the following policies:
- Log on as a Service
- Access this computer from the network
- If virus protection software has been installed, disable it during the TM software installation. If Postgres errors persist, remove the Anti-Virus software completely from the machine.
Q. Is TM 3.0 or 3.1 supported with the Windows Server 2003 R2 Standard Edition operating system?
A. Windows Server 2003 R2 is not supported for TM 3.0 and 3.1 installations. However, it is supported with TM version 3.2 that was released 8/4/08.
Q. How can we configure the system so that users can use their Domain logins?
A. From the Main Telephony Manager Navigator screen:
- Select the Security menu and choose Users.
- Select Configuration → Add User.
- In the User Type box, use the down-arrow to select Remote.
- Enter a users Login Name.
- Assign them to a User Group. Note that this is a User Group for the usage of the TM software.
- Click the OK button.
| Figure 3 - Define a Domain Login |
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Set the system to authenticate on Domain logins:
- Re-select the Security menu.
- Choose User Authentication.
- Make the Windows Domain account the primary authentication method by using the down-arrow to select 1.
- Enter your Domain information in the Domain box.
- Click the OK button.
| Figure 4 - Configure Domain Authentication |
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Q. When should I connect the TM dongle?
A. The TM software includes an update Rainbow driver for the dongle. Therefore, you must add the dongle following the loading of the TM software on the Server or stand-alone PC. Add the dongle prior to rebooting the machine and the correct driver will be installed. Adding the dongle prior to loading the software will force the operating system to use a default Windows driver which will cause problems.
Q. We have a TM system with licenses for 10 client PCs. How many users can be logged in to the Web portion of TM via Internet Explorer at the same time?
A. If you have 10 client PCs loaded with the TM software and installed to the Server, all of them can connect at the same time for Windows-based TM functions. This includes the running of TBS and Traffic reports. However, access to the Web side of TM via Internet Explorer is limited to the total Windows 2000 Server or 2003 Server license agreement. So if the license is for five users, only five would be allowed simultaneous access. A sixth user trying to browse to the TM Server would receive a connection error.
Q. I have a TM system loaded on a Server and three client PCs. The Server is located in the Server room and is not used as a working machine. How can I configure the server so that it is not logged into, but yet will allow the clients to work on both its Windows and Web sides?
A. Per the Nortel NTP, "TM Windows and Web clients require an administrator account to be logged into the Server at all times since it uses the identity of the logged-in user for access".
Because of this administrator account, the needed TM services are launched when the TM Server is rebooted. This allows the Windows and Web clients to operate properly without a logged-in Server. Use the steps below to configure this.
- Create a local administrative account on the Server.
- Click the Start button.
- Choose Programs → Administrative Tools → Component Services.
- Expand Component Services to Computers → My Computer → COM+ Applications.
- After highlighting COM+ Applications in the left pane, highlight OTM Application in the right pane, right-click and choose Properties.
- Select the Identity tab.
- In the Account box for This user, enter the new local administrative account and password, and then confirm the password.
- Click the OK button.
- Close the Component Services window.
- Reboot the Server and upon reboot, leave the machine at the login screen.
- Verify from the client machines that you can log into both Windows and Web screens.
Q. What prompts must be configured in the Meridian1/CS 1000 PBX to activate CDR?
A. Please refer to the Summer, 2007 article PBX CDR Configuration in Keeping Connected with ISI.
Q. What is the utility OTMexport2CNDimport used for?
A. Please refer to the Fall, 2007 article OTMexport2CNDimport in Keeping Connected with ISI.
Q. I am getting an Exception Error and am unable to launch the TM software from the Web browser. What could be the problem?
A. Check the version of the Java Runtime Environment that is loaded on the TM Server or Client. Please refer to the Winter, 2008 Java Errors article in Keeping Connected with ISI. Although this article mentions TM versions 3.0 and 3.1, it also applies for version 3.2 as well.
Q. What are the various Windows services that are needed for TM to run and how can I monitor them?
A. There are a number of services that are required to run for TM to operate smoothly. Occasionally, some of them must be stopped and restarted to enable the TM Web functionality. Please refer to the Summer, 2008 TM Services article in Keeping Connected with ISI for more information on these services.
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