Common Services

• I am unable to upload the Corporate Directory information for my M3900 sets. What could be wrong?
• For some reason, the Virtual System Terminal is not appearing on the Web screen. What could be wrong?
• I notice that for TM version 3.2 a Banner option is available for the main TM Web Browser Screen. How can I create a custom banner?
• Where can I determine the license capacity for my TM software?

Q. I am unable to upload the Corporate Directory information for my M3900 sets. What could be wrong?
A. Be sure the configuration information for the FTP server is defined. From the main Telephony Manager Navigator screen:

1. Click the Configuration menu.
2. Choose Configure FTP Server.
3. Enter the IP address for the TM Server.
4. Enter the FTP User ID and Password.
5. Check the CorporateDirectory.log file in the Telephony Manager\Local Data folder for more information.

Figure 5 - Enter FTP Server Information

Q. For some reason, the Virtual System Terminal is not appearing on the Web screen. What could be wrong?
A. In order for the Virtual System Terminal to be functional, it must be defined and enabled. VST is used for a Web-side command line interface to a PBX. Follow the steps below:

Figure 6 - System Navigator Virtual System Terminal

1. Left-click the Windows Start button.
2. Go to Programs → Nortel CS 1000 Telephony Manager → Terminal Server.
3. In the Terminal Server box, click the Systems button.
4. In the Virtual Port Properties box, select the PBX(s) that you wish to configure for Virtual System Terminal.
5. Click the Enabled box to activate the correct IP address.
6. Click the OK button to return to the Terminal Server window.
7. Click Hide in the Terminal Server box.

Figure 7 - Enable Virtual System Terminal

Q. I notice that for TM version 3.2 a Banner option is available for the main TM Web Browser Screen. How can I create a custom banner?
A. The login banner of the Telephony Manager Web login page can display a customized message. Create the file with the name LoginBannerCustom.htm and store the file under <tmroot>\Common Data\LoginBannerCustomFiles\Eng. If you do not intend to use any login banner message, then the LoginBannerCustom.htm file is left empty. A sample file called loginbannersample.htm is provided under <tmroot>\Application\loginbannerdefaultfiles\eng. This file contains the instructions for defining the custom LoginBannerCustom.htm file. It also contains the tags that can be used when defining the custom file. The login banner default message is stored in the loginbannerdefault.htm file which is present in the same directory as the loginbannersample.htm file.

Q. Where can I determine the license capacity for my TM software?
A. From the main TM Navigator screen, click the Utilities menu and select Count TN Licenses. This will show the number of licenses in use from the total license count. If you exceed the TN licensing, a warning will continuously appear until the system is upgraded with additional licensing.

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