The following list of questions will allow you to quickly link to the applicable "Keeping Connected with ISI" article, which will provide detailed answers to your questions. Should you require additional technical assistance, please contact ISI's Technical Assistance Center at 1.800.326.6183 or support-tm@isi-info.com

Installation

• How do I configure Internet Explorer to provide me choices for auto-logging in to TM?
• What must be processed to ensure the successful loading of the PostgreSQL portion of the TM installation on the Windows 2003 Server?
• Is TM 3.0 or 3.1 supported with the Windows Server 2003 R2 Standard Edition operating system?
• How can we configure the system so that users can use their Domain logins?
• When should I connect the TM dongle?
• We have a TM system with licenses for 10 client PCs. How many users can be logged in to the Web portion of TM via Internet Explorer at the same time?
• I have a TM system loaded on a Server and three client PCs. The Server is located in the Server room and is not used as a working machine. How can I configure the server so that it is not logged into, but yet will allow the clients to work on both its Windows and Web sides?

Common Services

• I am unable to upload the Corporate Directory information for my M3900 sets. What could be wrong?
• For some reason, the Virtual System Terminal is not appearing on the Web screen. What could be wrong?

Telecom Billing System

• How do I populate the Employee Directory in the Telecom Billing System module with the name and extension numbers from the PBX so I can run TBS reports?
• I have the TBS module for call accounting. With OTM I could access the Employee Hierarchy from the Station Administration module. Where do I build/maintain my Employee Hierarchy?
• I restored call data from an archived file back into the TBS module to run some reports on past data. I configured the filter for the report correctly but when I run the report, it states that there is no data found. What is wrong?
• What information do I need from the PBX to program the TM Telecom Billing System module?

Telephone Manager

• I have TM loaded on a Server and two client PCs. When I launch a full Station download from my client in the Web Telephone Manager, I do not see the log window pop up showing the status of the progression of the job. This used to appear in OTM. Is this normal?
• How can I change the time and date on the PBX so that it changes with Daylight Savings times?

Alarm Management

• How can I configure the Alarm module to work as there is no longer an Alarm Script Wizard as in OTM?