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The following list of questions will allow you to quickly link to the applicable Quick Reference Guide, which will provide detailed answers to your questions. Should you require additional technical assistance, please contact ISI's Technical Assistance Center at 1.800.326.6183 or support-osp@isi-info.com
Q. How do I perform a backup?
A. Backups and Rollovers
Q. How often should I back up files?
A. Backups and Rollovers
Q. How do I perform a rollover (purge) of old calls?
A. Backups and Rollovers
Q. How often should I rollover (purge) old calls?
A. Backups and Rollovers
Q. How do I correct a C-Tree Error?
A. Error Codes
Q. How do I correct a System Error?
A. Error Codes
Q. How do I correct an OS Error?
A. Error Codes
Q. My PC is locked up (won't accept keyboard input). What should I do?
A. General Information
Q. Why is the FEP Board beeping?
A. General Information
Q. Why does the system periodically exit Call Processing?
A. General Information
Q. How do I prepare the system for moving?
A. General Information
Q. How do I get into OS Plus from DOS?
A. General Information
Q. How does the system process new area codes and exchanges?
A. General Information
Q. How do I know the system is recording calls properly?
A. General Information
Q. How do I estimate a call's cost?
A. General Information
Q. How do I know that Markups/Discounts are in effect?
A. General Information
Q. How many users can I have on my system?
A. General Information
Q. Can multiple password holders access OS Plus system menus at once?
A. General Information
Q. How do I add trunks and facilities?
A. System Parameters
Q. How do I add or change organizational levels?
A. System Parameters
Q. How do I add or change billing ranges or classes?
A. System Parameters
Q. How do I add or change alert/special cost/security numbers?
A. System Parameters
Q. How do I run a report?
A. Please see Reports for information on how to run any of the following types of reports:
- Extension, Authorization, Account Code Detail Reports
- Organizational Detail Reports
- User Detail Reports
- Trunk Detail Reports
- Organizational Summary Reports
- User Summary Reports
- Trunk Summary Reports Frequently Dialed Number by Organization Reports
- Frequently Dialed Number Report (commonly used to determine abuse)
- Number Search Reports (to track the activity of calls made to a specific number)
- Area Code/Exchange Reports (used to analyze calling patterns by their locations)
- Trunk Analysis Reports (used to examine traffic patters on trunks and facilities)
Q. How do I define a report?
A. Reports
Q. How do I schedule a report to run on a regular basis?
A. Reports
Q. Why are charges on my reports different than phone company charges?
A. Reports
Q. Why do unanswered calls appear on my reports?
A. Reports
Q. Why does the incorrect time of day appear on my reports?
A. Reports
Q. Why do calls below minimum cost/duration or above maximum cost/duration appear on my reports?
A. Reports
Q. Why do users who haven't made any calls appear on my reports?
A. Reports
Q. Why do extremely long duration calls appear on my reports?
A. Reports
Q. Why don't Information (411) and Emergency (911) calls appear on my reports?
A. Reports
Q. Periodically, I see a message on my OS Plus Screen. What do I do?
A. Please refer to On-Screen Messages for information about any of the following messages:
- Divide/Internal Stack Overflow
- Error Writing to Device PRN. Abort, Retry, Ignore?
- Call Database NN% Full
- Call Storage or Trunk Analysis Database Full. Continue?
- Extension/Authorization/Account Code NNNN Out of Range
- Low on Disk Space - Can't Continue with Less than NN Disk Space Remaining
- No Calls Processed Since (Day, Date, Time)
- V/H Table C:\OSPLUS\SITE00\(Rate Table Name) Can't Cost the Year YYYY Using Days
from yyyy
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