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ISI is proud to announce we have added Installation,
Training and Support services for Nortel’s Telephony Manager
(TM 3.x) product, adding to our repertoire of supported Nortel PBX
Administrative Tools. Due to our business experience with Nortel
distributors, ISI has been providing Meridian Administration Tools
(MAT) support for ISI’s authorized dealers and their customers
since 1996. With the introduction of OTM to the marketplace, ISI
added a full range of support services for the OTM product, while
continuing to provide MAT services. Now, ISI provides support for
MAT, OTM AND TM!
ISI is unique in our approach to offering installation,
training and remote technical support. We offer dealers and their
customers an a la carte selection of TM modules/features. This allows
ISI to customize our services to meet the specific needs of the
customer. Our range of choices includes pre-sale engineering, installation,
training and remote technical support of a number of components,
which may be purchased individually, or as a "bundle."
The components include:
- Common Services/Web Navigator Introduction
- Web Navigator: Telephone Manager
- Telecom Billing System (Call Accounting)/Accounting Management
(General and Enhanced)
- Call Tracking
- Traffic Analysis/ Performance Management
- Fault (Alarm) Management
- Electronic Switched Network (ESN) Analysis and Reporting
- Web Navigator: Equipment/Maintenance Windows
- Common Network Directory (CND)/Web Navigator: Directory
- Access Server
- Meridian 1/CS 1000 Internet Telephony Gateway (ITG) Trunk or
Media Card
- Meridian 1/CS 1000 IP Telephony Line Card
- Communication Server 1000 Element Management
Additional hardware/software components
such as remote diagnostics software (PC Anywhere), WTI Netlink Buffer
Boxes, modems, and PCs may be purchased from and supported by ISI.
Rate Table services and remote support for
non-ISI installed OTM systems are also available.
Additional information regarding TM Services
may be obtained from Lisa Emory at lbialas@isi-info.com,
by phone at 847.706.5078 or by fax at 847.995.0003.
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