| The
following is a summary of Infortel EZ deliverables:
- Infortel EZ software - properly sized to support 50, 100 or
250 stations and ready for installation on customer-hosted workstations
or servers.
- Data collection module to facilitate scheduled polling of
raw CDR from most telephone systems through dial-up or network
connected buffer boxes.
- Data collection modules to facilitate scheduled collection
of CDR from IP telephony solutions via ODBC or FTP transfers.
- Highly flexible call processing and rating engine to ensure
proper identification of call types and application of desired
call cost based upon trunk facility specific cost per minute,
cost per call or published tariffs.
- Client interface to the General Reports module offering 38
different report styles. Includes summary, detail, organizational
and analytical reports with user-definable report criteria,
on-demand and scheduled report generation and automated email
distribution.
- Trunk Analysis utility for on-demand evaluation of trunk facility
usage, level of service, number of required trunks and “what-if”
modeling to assist in network planning.
- Integrated directory database module to facilitate maintenance
of organizational level hierarchy, extensions, users and departments.
Includes an import wizard to configure and automate periodic
database updates from an external application.
- Reporting of non-usage charges such as recurring or non-recurring
equipment charges, line charges, MAC/software changes and any
other credits or debits to be allocated to users.
- Integrated alarm detection and notification for potential
abuse, misuse and toll fraud.
- Trunk administration module for maintenance of the trunk facilities
inventory.
- Data export utilities to facilitate sharing of costed call
detail data with external applications such as spreadsheets,
databases, general ledger or time and billing applications.
- Buffer box hardware necessary to support real-time collection
and temporary onsite storage of CDR produced by PBX platforms
with RS232 serial port interface. Supports dial-up or network
polling as desired.
- VoIP CDR utilities for collection of CDR produced by telephone
systems with a proprietary TCP/IP or ODBC CDR interface.
- Optional rate table subscription service provides quarterly
location and tariff table updates to ensure proper call jurisdiction
resolution, destination identification and accurate determination
of call cost for tariff based rate plans.
- Annual maintenance and support agreement provides for expert
technical assistance from ISI’s National Technical Assistance
Center with both software and buffer box related issues. Includes
managed response and escalation for timely problem resolution,
remote diagnostics and advance replacement depot repair on buffer
box hardware
- Self-installation kit allowing user-installation of the software.
Simple, easy to follow instructions are included, with trunk definitions
automatically populated.
- Infortel EZ reports:
| Detail Reports
• Detail By Extension
• Detail by Authorization Codes
• Detail by Trunks
• Detail by Account Code
• Call Detail Record Search
Summary Reports
• Extension Summary
• Authorization Code Summary
• Trunk Summary
• Call Traffic by Cost
• Call Traffic by Duration
• Call Traffic by Volume
• Trunk Usage Calls per Hour
• Trunk Usage Minutes per Hour
• Account Code Summary
Analytical - Ranking
• Frequently Dialed Number
by Data Source-Extension
• Frequently Dialed Number
by Organization
• High Volume by Data Source-
Extension
• High Volume by Organization
• Rank by Cost Data Source-
Extension Report
• Rank by Cost Organizational
Report
• Rank by Duration Data Source-
Extension Report
• Rank by Duration Organizational Report |
Analytical – Area Code
• Area Code-Exchange Detail
• Area Code-Exchange Summary
Analytical - Location
• Location Summary NANP
• Location Summary Non-NANP
Analytical - Other
• Call Count Report
• Call Type Summary
• Jurisdiction Summary
• No Calls Report
Organizational Detail
• Organizational Detail
• Organizational Detail
(Call Traffic)
Organizational Summary
• Organizational Summary
• Organizational Call Count
• Organizational Summary
• Organizational Summary
(Call Traffic)
• Call Type Summary By Cost
• Call Type Summary By Duration
• Call Type Summary By Volume
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