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OTM Integration
ISI Telemanagement Solutions is
pleased to announce integration between Nortel Networks’
Optivity Telephony Manager (OTM) and Infortel Select,
ISI’s premier telemanagement system.
ISI is uniquely qualified to provide
this integration. In addition to offering a full suite
of OTM installation, support, and training services,
ISI is a Nortel Networks Development Partner. Infortel
Select has received a Certificate of Compatibility for
Nortel. This certificate indicates that Infortel Select
has formally been tested and certified as compatible
with both the Meridian and Succession platforms.
Infortel Select is integrated with OTM in both CDR
collection and directory administration. Specifically:
- Infortel Select can retrieve call detail records
from one or more Meridian 1 or Succession PBX’s
through OTM. This eliminates the need for buffer boxes
and offers high-speed network data collection.
- Infortel Select can automatically interface with
Nortel’s OTM directory. We can retrieve, on
a scheduled basis, updates on all directory information
including names, stations and organizational information.
This information can be swept into Infortel Select
to maintain the Infortel Select directory.
Figure 1.
How it Works
ISI takes advantage of a feature in Nortel Networks
systems known as Data Buffering and Access (DBA). Under
DBA, OTM can retrieve call data from all of your Nortel
PBX’s. Every fifteen minutes, the PBX contacts
the OTM PC. It writes the information directly to the
hard drive of the OTM PC. It supports multiple PBX’s
in one OTM implementation. Infortel Select retrieves
this information directly from the OTM platform over
your LAN.
Additionally, on a scheduled basis, OTM will export
files containing all of the defined extensions and organization
information. Infortel Select will automatically import
these files and update the definitions for reporting.
With this update, OTM becomes a single point of entry
for programming your PBX’s and your call accounting.
Since OTM supports integration to corporate LDAP directories,
it is now possible to have a single point of entry between
your corporate directory, OTM, and Infortel Select.
Fault Tolerance
The ISI interface is fault tolerant. If the link between
OTM and Infortel Select goes down, OTM will buffer call
records. Since call records are stored on the local
hard drive of the OTM PC, literally millions of call
records can be buffered.
If the link between OTM and the PBX goes down, call
records are buffered at the PBX itself. It should be
noted that the lower end PBX’s, such as the Option
11C, buffer call records locally in flash memory. Thus,
they have a storage capacity of fewer than 1000 records.
For extended storage, ISI recommends a PCMCIA memory
card. These cards can expand local storage dramatically.
For information on these cards, contact your Nortel
Networks distributor.
OTM Requirements
This interface works with the General Package with
minimum TN and RU licenses. No special modules are required.
The interface works with the Enhanced and Premium packages
as well. Please note that the Telecom Billing System
(TBS) software is not required.
Availability and Pricing
The Nortel OTM interface is available immediately.
We offer two configurations based on the number of extensions
tracked. The first model is for PBX’s with up
to 250 stations while the second model is for PBX’s
with greater than 250 extensions. A copy of the interface
is required for each PBX tracked. For pricing, please
consult the appropriate ISI price lists.
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