ISI Telemanagement Solutions is committed to providing solutions designed to increase your organizations efficiency, productivity and profitability, by providing reporting tools for enhanced telecom analytics. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.
Over the last three decades, ISI has either developed applications or partnered with organizations to deliver a suite of best-in-class solutions that provide the control and visibility required to make sound business decisions that positively impact the entire organization.
Please click on the solutions below to learn more.
Report on call activity to analyze network traffic, improve productivity, manage telephone abuse and fraud, and more.
Capture recordings of voice, immersive video, telepresence and agents' computer screen recording.
Identify errors and inefficiencies in your carrier bills and contracts to reduce your overall telecom costs by 10-25%. No risk with pricing based on savings achieved!
Ongoing audit of landline invoices against contracts and inventory to identify savings, erroneous or unusual billing, allocate costs, and export to accounting systems.
Take control of your Wireless spend by establishing corporate policies for wireless plans, equipment, usage and security.
Analyze call traffic reports to identify network usage, peak hours, and traffic patterns for network optimization, calculation, and planning.
Reduce contact center and administrative costs while maximizing agent proficiency with advanced scheduling, forecasting, and customizable reports.
Uncover vital information from customer interactions to pinpoint areas of improvement without manually searching through call recordings.