Infortel® Select & Microsoft® Lync™ Server

"ISI's Infortel® Select helps Microsoft® Lync™ Server users monitor their calling activity, improve productivity, manage their networks and take full advantage of the technology."

Business Needs

Microsoft® Lync™ Server is the most advanced cloud communications product available on the market today. It will expand your communications options, reduce your costs and enable your enterprise to run more efficiently, but how will you know if you are taking full advantage of the technology? How will you monitor calling activity by your employees to guard against misuse? How will you manage your Lync Server network to ensure you have enough capacity at critical network choke points? How will you leverage the information on how your employees communicate to improve business processes and run more efficiently? The answer is Infortel® Select from ISI Telemanagement Solutions.

ISI Telemanagement Solutions exemplifies a 30+ year tradition of assisting our clients with all issues related to Telecom Management. Headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc. is a leading provider of Call Accounting and Telecom Management solutions that optimize information, productivity, and costs involving data, wireless, voice, and unified communications. Our customers use our award-winning Infortel® Select product, with the Concurrent Call Analysis feature, to manage bandwidth for Voice over IP and SIP Routing on all cloud communications platforms, including Microsoft Lync Server.

ISI has an international client-base and is a leader in reliably delivering and supporting quality products and services. ISI's solutions are certified and distributed by industry leaders, such as Microsoft. ISI facilities, processes, and data security comply with ISO 9001: 2008, SAS 70, HIPAA, Safe Harbor and other important standards.

Solutions

Users of Microsoft Lync Server will be able to leverage the advanced reporting and analysis in Infortel® Select to take full advantage of cloud communications. Infortel® Select helps answer questions like:

• Where are calls coming from? Where are we making calls to?
• How is my network performing? Do I have any blockage?
• Do I need more bandwidth capacity? If so, where do I need it?
• How are my employees handling customer calls?
• Are customers waiting in queue too long? Are they abandoning and calling our competitors?
• Is my Telesales Team making enough cold calls?
• Am I realizing the savings I expected from my network investment?

Our reporting provides Lync Server users with a ground-level view of all communications within their organization and identifies opportunities to improve productivity and reduce costs. Monitoring devices and pre-set Alarm Notifications in Infortel® Select enable users to curtail unwanted calling, such as international calls, calls to 411 and unwarranted calls to 911.

Benefits

Users of Microsoft® Lync® Server will realize significant benefits with Infortel® Select, including: