ISI in the News

Please contact Charles Ruykhaver for more information about this press release.

SCHAUMBURG, IL - ISI announced today the availability of an outsourced call accounting service that is interoperable with Cisco System's CallManager 3.0(1) to 3.1(12) IP-based call processing system. ISI's Infortel-TSB 5.3 service gathers call data from Cisco CallManager to provide management reports as a traditional service bureau and via the Internet as an Application Service Provider (ASP).

ISI is a voice and IP telephony solutions member of the Cisco AVVID (Architecture for Voice, Video and Integrated Data) Partner Program. Through membership in the Cisco AVVID partner program, ISI provides more choices in IP telephony tracking and reporting options to enterprise customers.

The Cisco AVVID Partner Program sets criteria for interoperability testing by independent third parties and is a co-marketing program enabling leading product and services firms to deploy innovative e-business solutions. The program enables leading companies to work with Cisco to develop and deliver innovative e-business solutions that enhance employee productivity, reduce costs and improve customer care. Cisco AVVID Program Partners support standards-based architectures and share a commitment to interoperate with Cisco's market-leading products, technologies and services.

"The addition of ISI's Infortel-TSB to their portfolio of AVVID-approved products, provides an ASP solution for IP telephony tracking and billing to enterprise customers," said Bill Erdman, Director of Marketing within Cisco Enterprise Voice Group. "With Cisco AVVID partner offerings such as ISI's Infortel-TSB, customers can deploy a broad range of e-business solutions which foster innovation and drive rapid adoption for business critical technologies."

Infortel-TSB delivers all the benefits of an on-site call accounting system, coupled with personalized customer service. Time-proven practices and a staff of experienced telecom professionals transform raw call detail records from Cisco CallManager, into accurate, easy-to-use management reports delivered to your desktop or accessible on the Internet. ISI owns the equipment and maintains the application so customers can focus on running their own business. Cisco CallManager is the software-based call-processing component of the Cisco enterprise IP telephony solution and a product enabled by Cisco AVVID. Cisco CallManager software extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications.

A Quick Overview of Features and Benefits of Infortel-TSB

• Personal Customer Service Representative for account handling and service.
• Variety of standard and custom reports, delivered in a preferred format, for reports that best suit an organization's needs.
• E-Reports automatically distributes reports directly to department managers, saving time and effort.
• Custom General Ledger interface ensures automated allocation of telecom expenses.
• CallBrowse on-demand Internet access lets authorized users run reports of their own design to research abuse and misuse, anytime anywhere.
• TrunkWatch delivers daily reports to a desktop on unusual gateway traffic and potential telephone abuse, misuse or fraud.
• Highly flexible call costing options price calls the way they're needed.
• Flexible database maintenance options allow users to choose the most effective and efficient way to maintain their user database.
• Data collection equipment provided and maintained by ISI eliminates the need to purchase software or hardware and maintenance.

ISI installs a collection device on-site, which gathers call detail records (CDR) from the Cisco CallManager on a scheduled basis. The collector transmits the CDR to ISI's data center via Internet FTP or an RAS (Remote Access Server) connection. ISI provides and maintains all of the on-site data collection equipment, saving the customer money.

Once the data is received, ISI processes it and produces reports based upon a company's needs, delivering:

• Usage-based allocation of variable and fixed telecommunication expenses
• Identification of potential abuse or misuse
• Analysis of employee productivity
• Analysis of gateway utilization

ISI (formerly ISI Infortext) is a leading provider of on-site and service bureau telemanagement and cable management solutions. Its suite of call accounting products can fit any size company and budget. Its headquarters are located in Schaumburg, Illinois, a northwest suburb of Chicago, with locations throughout the United States.