| Please contact Charles
Ruykhaver for more information about this press release.
| 8/7/03 |
Outsourced call-logging service to provide audit
trail of corporate call activity |
Schaumburg, IL - August 7th, 2003 - ISI introduces Infortel Analyst,
a new solution in the Infortel suite of telemanagement solutions.
Infortel Analyst does more than report on call activity, it tracks
dozens of usage attributes, analyzes the results against site-specific
parameters and alerts managers to telecom problems.
Infortel Analyst helps take the challenge out of finding, analyzing
and knowing how to react to significant events and trends buried
in mountains of call information. Infortel Analyst backs up problem
alerts with supporting reports and offers suggestions on cause and
corrective action. With Infortel Analyst at work, companies can
be more effective in managing telecom costs, improving productivity
and increasing revenue.
Infortel Analyst provides in-depth management guidance, based on
traditional call accounting data, in two ways.
On a monthly basis, a telecom manager can access the Infortel Analyst
website. There, a series of reports, warnings and alerts are available,
providing an administrator insight into the usage of their phone
system. Administrators can save and print the substantiating reports
as well as monitor the results of corrective action taken on previous
month's problems.
On a quarterly basis, ISI's experienced telecom analysts review
the monthly reports and prepare a written summary outlining problem
areas, and provide recommendations on how to eliminate the problems.
They also will provide additional suggestions and tips, during a
one-on-one conference call with the administrator to discuss the
findings in detail.
Infortel Analyst is specifically designed to distill mountains
of call detail records down into usable data that pinpoints trends
(is insufficient trunking costing you in overflow to more expensive
services?), detects administrative abuse (is an employee making
international calls in the middle of the night?), and optimizes
the phone system (are there sufficient trunks or gateways to meet
traffic?).
About ISI, Inc.
ISI is a 25-year old call accounting company providing onsite, outsourced
and ASP software and services to the general business, hospitality,
and other specialty markets. ISI's strengths are solid, reliable
software products and services, and exceptional customer support.
ISI is the only call accounting company to receive and maintain
ISO 9001 certification, which audits quality management standards
set and developed by the International Organization for Standardization
(ISO). ISI also provides telecom-consulting services through its
subsidiary ISI Management Solutions, LLC, and web-enabled training
courses for the call center market through ISI eLearning Solutions,
LLC. |
