| Please contact Charles
Ruykhaver for more information about this press release.
| 8/13/03 |
Outsourced call-logging service to provide audit
trail of corporate call activity |
SCHAUMBURG, Illinois - ISI announces the release of Infortel
Select Corporate Security. Infortel Select Corporate Security is
an outsourced call-logging service, designed to provide businesses
with an audit trail of corporate call activity.
Infortel Select Corporate Security is a low-cost alternative to
full call accounting systems. It was created for companies of all
sizes who only need to be on the lookout for abuse, fraud, espionage,
harassment and other threats that can adversely impact a company.
Infortel Select Corporate Security is an outsourced solution, so
customers do not have the capital investment of hardware and software,
or the staffing necessary for an onsite call accounting system.
ISI collects call data at least once a day and processes it. In
case of an emergency, immediate call collection is available. On-demand
web browser access to calls and reports is available 24x7. Administrators
can run searches for specific call activity, or run a variety of
reports, based on definable criteria. ISI generates monthly summary
and exception reports and sends them to the customer.
ISI offers three optional services to provide enhanced security
and added benefits:
- Frequent Polling: call activity is collected and made
available for web reporting several times per day.
- TrunkWatch: reports are emailed to designated recipients
each business morning, alerting them to potential abuse, misuse
and fraud based upon user-defined thresholds of acceptability.
- FraudAlert: real-time alarms are sent via alphanumeric
pager to notify designated recipients of call activity exceeding
defined thresholds.
Infortel Select Corporate Security is the easy way to augment a
company's corporate security efforts. ISI provides reliable data
collection, permanent archival of corporate call activity, automated
monthly management reports, 24x7 on-demand web reporting access
and toll-fraud detection service.
About ISI, Inc.
ISI is a 25-year old call accounting company providing onsite, outsourced
and ASP software and services to the general business, hospitality,
government, professional services and other specialty markets. ISI's
strengths are solid, reliable software products and services, and
exceptional customer support. ISI is the only call accounting company
to receive and maintain ISO 9001 certification, which audits quality
management standards set and developed by the International Organization
for Standardization (ISO). ISI also provides telecom-consulting
services through its subsidiary ISI Management Solutions, LLC, and
web-enabled training courses for the call center market through
ISI eLearning Solutions, LLC. |
