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Please contact Charles
Ruykhaver for more information about this press release.
National developer and home builder selects a new model
for its future
SCHAUMBURG, IL - Del Webb Corp., based in Phoenix, Ariz., is the
largest developer of active adult communities in the world and the
seventh largest single-family homebuilder in the country. Founded
in 1928 by Californian Del Webb, the company continued to grow --
even during the Depression and WWII -- to include Webb's creation
of Sun City, Ariz., out of a cotton field, to his introduction of
the concept of "motor hotels." Del Webb himself is fondly
remembered for his ownership of the New York Yankees, from 1945
until 1965, during which time the team won 10 World Series.
With the corporation's successful history, it is no surprise that
it has required and sought more forward-thinking solutions. Recently,
the business needed a call-accounting system to track incoming and
outgoing calls at its 13 locations across the country, with special
emphasis on tracking sales productivity. An additional requirement
was that the system had to be compatible with its existing Lucent
switches.
Del Webb first tried an in-house system, which, said Jeff Bartles,
telecommunications project coordinator for Del Webb, "...was
extremely time consuming. Besides that, the data we did get was
very limited."
Then, the company switched to the pioneering Infortel-TSB, ISI's
telemanagement service bureau. "We could quickly retrieve data
with Infortel-TSB from the start," said Bartles. The simplicity
of the reports is an appreciated advantage, too. Infortel-TSB's
CallBrowse option -- the most comprehensive tool on the market for
ad-hoc reporting on the Internet -- makes reporting easier for Del
Webb. The company can access 60 days of stored call data when required.
There is no wait to receive monthly comprehensive call-detail reports
or phone bills to identify problems.
"The cost trend-analysis report is fantastic," said Christina
Nelson, telecommunications project leader for Del Webb. "It
enables managers to look very quickly for spikes in their employee's
calls. They get back to us and we can provide them the call details."
CallBrowse provides an array of standard reports. If a special
report is required, Del Webb knows they can call ISI for a customized
report. Nelson stated "Some companies just don't respond that
quickly. ISI's response time is awesome! In an emergency situation,
we can get back information in a matter of hours."
Del Webb is impressed with the staff at ISI. "Everyone at
ISI has been very approachable, right on up to Dan Mueller, [Infortel-TSB's
general manager]," said Nelson. Each Infortel-TSB client has
their own assigned account coordinator. The account coordinator
is available to answer questions, process special or emergency reports,
maintain the user database, and coordinate any new installations.
Another major reason that Del Webb has been impressed with Infortel-TSB
is its fast and efficient installations. Says Nelson, "The
fact that it's very basic is important. We have so many other things
to keep an eye on."
"Installation is very simple," adds Bartles. "All
we need is someone at the new location that knows how to use a computer
and a modem. We can set them up over the phone." That saves
Del Webb money, by not having to pay for transportation and housing
for an installation specialist for each new location's setup.
On a monthly schedule, Del Webb's corporate location receives a
CD-ROM with its call-accounting detail. With no more boxes of hard
copy reports to tackle, the managers at Del Webb can click, point,
and print the information they need.
Using Infortel-TSB from ISI saves Del Webb time and money, allowing
its employees to concentrate on what they do best: keeping the residents
of its adult communitites and its homeowners satisfied.
Printed in Communications News, July 1999 - page 20 |
