ISI in the News

Please contact Charles Ruykhaver for more information about this press release.

Schaumburg, IL - ISI, Inc. announces the release of Infortel® Select, ISI's newest addition to the Infortel suite of call accounting solutions. Infortel Select offers the flexibility of both onsite and outsourced call accounting in one feature-rich package.

Based upon the success of Infortel for Windows, ISI's onsite call accounting application, and Infortel-TSB, their outsourced call accounting service bureau, ISI has incorporated the best of these two different solutions into a single product package. Infortel Select may be deployed in a variety of ways to meet a customer's call accounting needs while complementing corporate preferences for staffing and funding the project. More importantly, as a company's needs change, so can Infortel Select, with minimal disruption to the organization.

With Infortel Select, all the benefits of a flexible and feature-rich call accounting solution are available for installation as an onsite application, a web-based ASP solution or a fully outsourced service. Infortel Select can support everything from a single desktop system with 100 seats, to a 100,000-seat outsourced solution that the administrators don't even have to touch. ISI can help a company figure out what they want to accomplish, but it's up to the company how they want to use it. It's not a one-size-fits-all solution.

Infortel Select provides for automated collection of raw call detail records from one or many telephone systems, wireless carriers and calling card vendors, enabling consolidated reporting and management of all telecom expenses through a single application. A variety of integrated reporting tools enable, produce and deliver telecom management reports to satisfy each of the traditional call accounting needs:

• Usage-based allocation of variable and fixed telecommunications expenses
• Identification of potential abuse or misuse
• Analysis of employee productivity
• Analysis of traffic and trunk utilization for troubleshooting and facility planning
• Investigation of corporate security concerns
• Permanent historical archive of call detail records

Infortel Select includes all the features necessary for efficient and effective management of telephone usage and related expenses in any business environment. Although designed for general business use, Infortel Select incorporates a variety of industry-specific capabilities and utilities critical to many specialized markets, including financial services, technology, government, education, professional services and tenant billing.

Other features include:

• Call detail records are collected through a buffer box for conventional PBX or key systems, various IP telephony networks including Cisco CallManager, 3Com NBX and Alcatel OmniPCX4400. It is compatible with all phone systems generating CDR, as well as multi-site environments with a variety of equipment and connection types.
• Flexible call costing utilities including more than 100 published tariffs from most local and long distance phone companies, mark-up or discount of those tariffs, custom costing of user-defined and negotiated rate plans for different call types, and regular tariff updates for up-to-date country codes, area codes and exchanges.
• Ability to add recurring and one-time equipment charges, overhead charges, miscellaneous debits and credits on an individual or cost center basis, to monthly invoices.
• Three different report interfaces for multiple levels of complexity and utility; includes Call Exploration for administration and end-user access of simple drill-down reports, Reports on Demand for ad hoc reporting by administration and authorized end-user, and General Reports for trained administration or "power" users with distribution to various destinations.
• Client-server and secure web-browser interface for end-user access, depending on options purchased and method of deployment.
• Web Directory interface for review and update of the organizational Directory, with ties to an external datasource to facilitate automated updates; LDAP compatible.
• Expert product support and quality customer service through ISI's National Technical Assistance Center and regional field offices.

Available Solution Deployment Options

Onsite Solutions

Infortel Select Desktop
A comprehensive onsite call accounting solution for small to medium-sized organizations. Support for up to 7,500 stations, call storage volumes up to two-million call records and system access for one to five concurrent users in a network environment. A traditional client-server user interface for administration and reporting access.

Infortel Select Enterprise
A web-enabled onsite call accounting solution for larger organizations. Handles a virtually unlimited number of client and stations, and can accommodate a virtually unlimited number of calls based upon available server disk space. Ideal for a company who desires a platform for future growth. Both traditional Windows client-server and web-browser interface are available for administration and reporting access.

Outsourced Solutions

Infortel Select Corporate Security
A low-cost outsourced call logging service designed to provide businesses with an audit trail of corporate call activity and on-demand access to call history without the burden of administering a call accounting system. ISI provides any necessary data collection and processing hardware and software. ISI staff is responsible for all admin functions including data collection, processing, support, backup and production and distribution of monthly reports. Customer access provided via secure web browser.

Infortel Select ASP
A comprehensive call accounting solution deployed in an Application Service Provider environment. ISI provides onsite data collection and data center hardware and software. ISI staff is responsible for fundamental admin functions for data collection, call costing, rate table updates, call processing, server support and data backup. Customer access provided via secure web browser. Customer is responsible for configuration, scheduling, production and distribution of all scheduled reports.

Infortel Select Advantage
A comprehensive call accounting solution deployed in a fully outsourced manner. ISI provides onsite data collection and data center hardware and software. ISI staff is responsible for most admin functions for data collection, trunk inventory updates, call costing, rate table updates, call processing, server support and data backup. ISI also is responsible for configuration, scheduling, production and distribution of pre-selected reports. Customer access provided via secure web browswer. Ad hoc reports and search for specific call activity can be run by authorized end-users. Assigned Customer Account Coordinator works with the customer to continually update and configure the account, provide training, checks monthly reports for accuracy and provides a single point of contact for support.

About ISI, Inc.

ISI is a 25-year old call accounting company providing onsite, outsourced and ASP software and services to the general and enterprise business, hospitality, professional services, government, healthcare and other specialty markets. ISI's strengths are solid, reliable software products and services, and exceptional customer support. ISI is the only call accounting company to receive and maintain ISO 9001 certification, which audits quality management standards set and developed by the International Organization for Standardization (ISO). ISI also provides telecom-consulting services through its subsidiary ISI Management Solutions, LLC, and web-enabled training courses for the call center market through ISI eLearning Solutions, LLC.