ISI in the News

Please contact Charles Ruykhaver for more information about this press release.

SCHAUMBURG, Illinois - ISI Telemanagement Solutions, Inc. (ISI), a leader in voice and data communications cost management, today announced the launch of its Total Solution for telecom cost reduction. Following a recent name change to reflect the company's renewed focus on serving the broad spectrum of enterprise telemanagement needs, ISI's enhanced offering combines its software and consulting services into one unified solution to enable customers in a variety of industries to better manage and reduce overall telecom spend.

According to recent research from the Aberdeen Group, more than 50 percent of large enterprises don't accurately know how much they are spending on telecom-related services across the company, while up to 85 percent of mid-market enterprises' telecom bills are paid in full and not audited. As such, there remains a significant opportunity for additional enterprise cost savings, and ISI is well positioned to fulfill this growing market need.

"ISI's business model is evolving beyond strictly call accounting to a more comprehensive software and services total telecom cost management model to provide senior-level executives with a comprehensive solution to gain control of unnecessary telecom expenses, increase productivity and improve their company's bottom-line performance," said Richard Wilkus, President of ISI. "Telecommunications costs are the third largest expense item for enterprises, behind people and capital expenditures and, therefore, represent the next frontier for enterprise savings."

ISI's Total Solution for voice and data communications cost management can be deployed as a hosted application, onsite at a customer location or outsourced based on the individual customer's needs. The solution is a combination of software tools, consulting services and web-based training that address every aspect of a company's communications spend - voice, data and wireless - and is targeted towards the health care, lodging, professional services and general business markets, where effective telemanagement has proven to have a major impact on profits.

ISI's Total Solution includes the following six offerings:

Invoice Management

• Automate the tedious review of telecom invoices while identifying savings, billing errors and unusual variances in charges and usage
• Automatically allocates costs, exports data to accounting systems and provides online tools and reports for better management of your telecom spending
• Reduce annual telecom expense by 10 to 30 percent

Rate and Service Optimization

• Utilize our telecom experts to remove unnecessary services, eliminate inaccurate billings, recoup overcharges and consolidate bills
• Implement the best mix of plans, contracts and rates for your entire organization with 10 to 30 percent savings

Call Accounting

• Automatically allocate costs, increase revenue and eliminate misuse and abuse
• Reduce annual telecom expense by 10 to 15 percent

Procurement Services

• Obtain a multi-vendor evaluation and use our experts to renegotiate your telecom contracts, while leveraging their knowledge of standard and non-published rates and terms
• Achieve savings of 10 to 30 percent on your local, long distance, data and wireless services

Facilities Management

• Track inventories and work orders and manage projects from start to finish
• Eliminate project delays, accurately allocate labor and inventory costs and maintain a consistent level of performance on work orders and trouble tickets

Call Center Training

• Enhance recruiting, screening and training of call center agents and supervisors to reduce turnover
• Reduce training costs by 40 to 60 percent over instructor-led instruction, while cutting recruiting expense by helping you keep your best people

"Our consulting team has been providing telecom consulting services for more than 26 years. We currently have more than 8,500 customers that count on us for cost savings, information management and value-added services," Mr. Wilkus continued. "Our unique combination of proven software tools and extensive consulting expertise enables us to deliver an average telecom cost savings in the range of 5 to 35 percent, which is a significant cost savings for any size enterprise."

About ISI Telemanagement Solutions, Inc.
ISI provides voice and data communications cost management solutions to reduce telecom costs, related people costs and to optimize enterprise communications infrastructure. ISI has been a leader in the telecommunications market for more than 26 years and offers software tools, consulting services, web-based training and outsourcing to the health care, lodging, professional services and general business markets. ISI is widely recognized for the quality of its products and support services and is the only solutions provider in the industry to maintain ISO 9001 certification. The company is headquartered in Schaumburg, Illinois with sales and service locations throughout the United States.