| Please contact Charles
Ruykhaver for more information about this press release.
| 1/3/05 |
ISI Achieves Status as an approved Nortel Networks
Supplemental Service Contract Provider for OTM |
ISI Telemanagement Solutions, Inc. (ISI), a leader in voice
data, and wireless communications cost management, today announced
that it has expanded its relationship with Nortel Networks by becoming
an approved Supplemental Service Contract Provider (SSCP) for Nortel
Networks' Optivity Telephony Manager (OTM) product. Additionally,
Nortel Networks recently developed a Certification Program for the
OTM product. All ISI OTM installation and support personnel have
received Nortel Networks' Certification for OTM 2.1.
ISI, because of its business experience with Nortel Networks' distributors,
has been providing Meridian Administration Tools (MAT) and Optivity
Telephony Manager (OTM) support for its authorized dealers and their
customers since 1996.
ISI provides onsite software installation, end-user training and
ongoing remote support, including rate table subscription services
for the following OTM packages:
- General Package
- Enhanced Package
- Premium Package
- Telecom Billing System - General and Enhanced
ISI is unique in its approach to offering installation, training
and remote technical support. Rather than requiring customers to
install and receive training and support at the OTM "package"
level, ISI offers dealers and their customers an a la carte selection
of package "sub-components." This allows ISI to customize
its services to meet the specific needs of the customer. ISI's range
of choices includes pre-sale engineering, installation, training
and remote technical support of a number of components, which may
be purchased individually, or as a "bundle." The components
include:
- Common Services/Security Management
- Station Administration/General Configuration Management
- Traffic Analysis/Enhanced Performance Management
- Fault (Alarm) Management
- ESN Analysis and Reporting/Premium Configuration Management
- Maintenance Windows/Enhanced Configuration Management
- Virtual System Access
- LDAP Synchronization/Premium Package
- ITG Trunk and Line Card
- Succession PBXs "Element Manager"
- Telecom Billing System (Call Accounting)/Accounting Management
- Web Access and Reporting from applicable components
ISI offers onsite installation including North America, Hawaii
and the Caribbean and provides training for the components installed
at the customer's site.
Rate Table services and remote support for non-ISI installed OTM
systems are also available
About ISI Telemanagement Solutions, Inc.
ISI provides voice, data and wireless communications cost management
solutions to reduce telecom costs, related people costs and to optimize
enterprise communications infrastructure. ISI has been a leader
in the telecommunications market for more than 26 years and offers
software tools, consulting services, web-based training and outsourcing
to the health care, lodging, professional services and general business
markets. With more than 8,500 customers, ISI is widely recognized
for the quality of its products and support services and is the
only solutions provider in the industry to maintain ISO 9001 certification.
The company is headquartered in Schaumburg, Illinois with sales
and service locations throughout the United States. |
