| Please contact Charles
Ruykhaver for more information about this press release.
| 10/03/02 |
ISI, Inc. Launches New eLearning Subsidiary
With A Vertical Focus on Contact Centers |
Schaumburg, IL - ISI, Inc., a Chicago-based company providing
intelligent telemanagement solutions to industry, announces a diversification
into the eLearning business with a dedicated focus on Contact Centers
through its ISI eLearning Solutions subsidiary.
ISI's newly established eLearning subsidiary is focused on enhancing
performance in their customers' Contact Center to ultimately reach
their business goals. eLearning Solutions' sole focus on business
performance and results ensures that learning outcomes are tightly
aligned with the company's specific business objectives within a
Contact Center. The offering not only meets the training requirement
of new contact center agents, but the products are designed to upgrade
existing agents' skill levels.
The curriculum consists of proprietary, online contact center courses
in addition to best-of-breed PC skills, and soft skills made available
through distribution agreements. The Contact Center Academy provides
a one-stop source of knowledge management for traditional call centers.
The programs focus on training for Collection Agents, Telesales
Professionals, CSRs and Supervisors.
Unique features of ISI eLearning Solutions:
- Focus on generating measurable business impact
- Proven experience and results with best-of-breed content
- Entirely hosted, 100-percent web-based solution
- Reliable, scalable, secure, high-performance technology
- Instant, cost-effective, global deployment of time-critical
information
- Anytime, anywhere access to interactive learning for Contact
Center agents
- Dynamic, engaging, compelling web-based learning environment
- Comprehensive, award-winning training course offerings that
assure results
- Proven, expert, results-oriented instructional design
- Advanced Learning Management System (LMS)
- Complements and ties into other forms of learning and training
- World-renowned partnerships with Professional Services partners
- Online and CD-ROM versions available
ISI will offer its training solutions to its currently installed
base of more than 8,000 customers, as well as through selected distribution
channels and partners in the eLearning industry.
About ISI
ISI is a leading provider of on-site and service bureau telemanagement
and cable management solutions. Their suite of call accounting products
can fit any size company and budget. Their headquarters are in Schaumburg,
Illinois, a northwest suburb of Chicago, with locations throughout
the United States. |
