| Please contact Charles
Ruykhaver for more information about this press release.
| 9/8/98 |
Outsourced Telemanagement Solutions from ISI |
Del Webb, based in Phoenix, Arizona, is the largest developer of active
adult communities in the world and the seventh largest single-family
homebuilder in the country. They required a call accounting system
to track incoming and outgoing calls at their 13 locations across
the country, with special emphasis on tracking sales productivity.
An additional requirement was that the system had to be compatible
with their existing Lucent switches.
Del Webb first tried an in-house system, which, said Jeff Bartles,
Telecommunications Project Coordinator for Del Webb, "was extremely
time consuming. Besides that, the data we did get was very limited."
They switched to Infortel-TSB, ISI's Telecommunications Service
Bureau, in December of 1995. "We can quickly retrieve data
with Infortel-TSB," said Bartles. The simplicity of the reports
is something they really appreciate.
Infortel-TSB's CallBrowse option makes reporting easier for Del
Webb. CallBrowse is the pioneer and the most comprehensive tool
on the market for ad hoc reporting on the Internet. CallBrowse stores
60 days of call data, which Del Webb can access when required. They
don't have to wait to receive their monthly comprehensive call detail
reports or phone bills to identify problems.
"The Cost Trend Analysis Report is fantastic," said Christina
Nelson, Telecommunications Project Leader for Del Webb. "It
enables managers to look very quickly for spikes in their employee's
calls. They get back to us and we can provide them the call details."
CallBrowse provides an array of standard reports. If a special
report is required, Del Webb knows they can call ISI Infortext for
a customized report.
Nelson stated "Some companies just don't respond that quickly.
ISI Infortext's response time is awesome! In an emergency situation,
we can get back information in a matter of hours."
Del Webb is impressed with the staff at ISI Infortext. "Everyone
at ISI has been very approachable, right on up to Dan Mueller, [Infortel-TSB's
General Manager]," said Nelson. Each Infortel-TSB client has
their own Account Coordinator assigned to them. The Account Coordinator
is available to answer questions, process special or emergency reports,
maintain the user database and coordinate any new installations.
Another major reason that Del Webb has been impressed with Infortel-TSB
is their fast and efficient installations. Said Nelson, "The
fact that it's very basic is important. We have so many other things
to keep an eye on."
Adds Bartles, "Installation is very simple. All we need is
someone at the new location that knows how to use a computer and
a modem. We can set them up over the phone." That saves Del
Webb money, by not having to pay for transportation and housing
for an installation specialist for each new location's setup.
On a monthly schedule, Del Webb's corporate location receives a
CD-Rom with their call accounting detail. No more boxes of hard
copy reports to tackle; the managers at Del Webb can click, point
and print the information they need.
Using Infortel-TSB from ISI saves Del Webb time and money, allowing
them to concentrate on what they do best.
ISI is a leading provider of on-site and service bureau telemanagement
solutions. Their suite of call accounting products can fit any size
company and budget. Their corporate offices are in Schaumburg, Illinois,
a northwest suburb of Chicago, with locations throughout the United
States. |
