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Please contact
Mark McNeill for more information about this press release.
| 04/14/09 |
ISI Telemanagement Solutions, Inc. Receives INTERNET TELEPHONY® Magazine's 11th Annual Product of the Year Award |
Business Intelligence Recognized for Outstanding Innovation
SCHAUMBURG, Illinois, April 14, 2009— ISI Telemanagement Solutions, Inc. announced today that Technology Marketing Corporation's (TMC®) INTERNET TELEPHONY® magazine (www.itmag.com) has named ISI's Business Intelligence Solutions as a recipient of its 2008 Product of the Year Award.
With ISI's Business Intelligence suite of products, IP Telephony users are able to compile and analyze data for non-traditional customer contact phones showing critical management information, including:
- Ring Time
- Abandoned Calls
- Traffic Analysis & Statistics
In addition, the data can be used to perform a periodic internal Telecom Audit to reduce expenses and increase efficiencies enterprise-wide. David Dishek, Vice President of Unified Communications for ISI said, “Our Business Intelligence Solution provides valuable insight into a company's most critical customer communications. It assists IP Telephony users with improving customer service, enhancing the customer experience, lowering costs, and managing resources. It is a valuable addition to any IP Telephony or Telecom Expense Management solution.”
“INTERNET TELEPHONY is pleased to grant a 2008 Product of the Year Award to ISI Telemanagement Solutions, Inc. for their Business Intelligence Solutions. ISI has proven they are committed to quality and excellence while addressing real needs in the marketplace,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. “We're proud to honor their accomplishments in the advancement of IP communications and look forward to more innovative solutions from them in the future.”
Additional improvements found in Version 8.0 include new reports identifying international Mobile Terminations, new filters on Business Intelligence reports for Abandoned Calls and Ring Times, a new CDR format to support Cisco’s Unified Communications Manager Express, support for Cisco’s MeetingPlace 5.4 and support for SQL 2008. The product is offered as an on-site solution or, as Software-as-a-Service through ISI’s Telecom Outsourcing Services.
A full list of Product of the Year winners was published in the February, 2009 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.
For more information about TMC, please visit www.tmcnet.com.
About ISI Telemanagement Solutions, Inc.
Headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc. is a leading provider of Telecom Expense Management and Telecom Outsourcing Services that optimize information, productivity, and costs involving data, wireless, voice, and IP communications. Audit, inventory, network optimization, and outsourcing services allow clients to free-up time and money to make strategic investments in IP infrastructure and applications. ISI has an international client-base and is a leader in reliably delivering and supporting quality products and services. ISI's solutions are certified and distributed by industry leaders such as Cisco, Avaya, Nortel, IBM, EDS, AT&T, and many others. ISI facilities, processes, and data security comply with ISO 9001, SAS 70, HIPAA and other important standards.
Additional information about ISI can be found at www.isi-info.com. To request information by e-mail or phone, contact us at info@isi-info.com, or 847.995.0002.
About INTERNET TELEPHONY magazine
INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO and Communications Developer Conference.
For more information about TMC, please visit www.tmcnet.com.
ISI Contact:
Mark McNeill
Marketing Director
ISI Telemanagement, Inc.
847.592.3278
mmcneill@isi-info.com
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret@tmcnet.com
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