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The ISI management team brings
nearly a century of experience to your telecom challenges.
More than 125 employees and international best-of-class
partner alliances allow ISI Telemanagement Solutions
to provide a stable, single point of contact to support
your organization in optimizing and managing your telecom
systems.
Irwin Friedman
Chairman & Chief Executive
Officer
Mr. Friedman is chairman and controlling shareholder
of ISI. He has more than 30 years experience as managing
partner of the CPA firm Friedman, Eisenstein, Raemer
& Schwartz, LLP. He is also founder and chairman
of The Friedman Group, LLC, a Chicago-based business
consulting firm focused on helping entrepreneurial ownership
and management establish and achieve company goals.
Neil Doughty
Chief Operations Officer
Neil has been with ISI since 1997. First hired as Director
of Product Development, he was promoted to Vice President
of Product Development shortly after joining the company.
In 2003, Neil was promoted to VP of Operations. In 2006,
Neil assumed the position of C.O.O. He oversees the
operation of several departments including TSB, HR,
MIS, Operations and Product Management. Prior to joining
ISI, Neil spent 15 years with Ameritech in a variety
of systems development and information technology roles.
Neil earned his MBA from the University of Chicago.
Mark Friedman
Vice President of Operations
Mark joined the ISI Management Team in 2008, but has been ISI's outside
legal counsel for over 15 years. He is responsible for negotiating
agreements with ISI's key strategic partners and suppliers. In his role
as Vice President of Operations, Mark establishes and manages the
infrastructure necessary to support ISI's vast partner network, which
includes such market-leading providers as Cisco, Avaya, Nortel, AT&T,
Verizon and Sprint Nextel. Mark received both his undergraduate degree
in Accounting (1984) and his law degree (1987) from the University of Illinois,
Champaign-Urbana. He also earned his CPA in 1984.
Rick
Ruykhaver
Executive Vice President
of Sales
Charles “Rick” Ruykhaver, the Executive
Vice-President of Sales, has been in this position since
1994. He oversees all direct and dealer sales at ISI.
After spending 12 years in various sales and management
positions at Xerox Co., Rick joined ISI in 1980 as a
District Manager in the Boston, MA office. In 1983,
he was promoted to Regional Manager of the Eastern Region,
and in 1987, he left the Boston office to join the home
office in Schaumburg, IL as the Vice-President of Sales.
Jim Ayotte
Vice President of Engineering
Jim joined ISI in 1982 as an Associate Systems Designer.
He then advanced to the position of Engineering Manager
in 1985. In 1990, he was promoted to the position of
Director of Engineering. Finally, after making many
positive contributions to the various departments within
ISI, Jim accepted his current position as Vice-President,
serving Customer Service and Engineering in 1994. And
then in 1995 strictly became Vice President of Engineering.
Mary Wehmhoefer
Vice President Customer
Service
Mary came to ISI in 1993 as a Customer Account Coordinator.
She was promoted to Installation Manager in 1994 and
remained there until 1998. At that time she was promoted
to Customer Service Operations Manager and then in September,
1998 attained her current position. Mary’s responsibilities
include managing the Customer Service Department, which
includes the Technical Support groups for OS Plus, Lodging,
IFW, OTM, First Level support, Project Management as
well as the Installation Department (Field Installers
and Customer Account Supervisors) and the Field Service
Department (Field Service Technicians and Field Service
Supervisor). In 2004, Mary also began managing the TSB
Customer Service Department. Prior to ISI, Mary was
employed with Access Health where she performed technical
support, end-user training, and onsite installation
of a healthcare marketing software application. Mary
earned a Bachelor of Arts in Marketing from North Central
College.
Dan Hoctor
Chief Financial Officer
Dan joined ISI 1999 as Controller. He is responsible
for the financial reporting of the company as well as
supervising the Accounting Department. Prior to ISI,
Dan worked in various management and accounting positions.
He received his Bachelor of Science degree in accounting
from the University of Cincinnati. In 2006 his responsibility
was expanded and he was promoted to Chief Financial
Officer.
Mark McNeill
Marketing Director
Mark joined ISI in 2006 as Marketing Director.
Mark oversees all of ISI’s marketing and communication
initiatives, including the company website, press releases,
trade shows and collateral. Prior to joining ISI, Mark
held management positions in Sales and Marketing for
AT&T, Ameritech, TelTrust and InterCall. He holds
a BA in economics and political science, as well as
an MBA in Marketing, both from Boston University.
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