The following list of questions will allow you to quickly link to the applicable "Keeping Connected with ISI" article, which will provide detailed answers to your questions. Should you require additional technical assistance, please contact ISI's Technical Assistance Center at 1.800.326.6183 or support-tm@isi-info.com

Installation

• How do I configure Internet Explorer to provide me choices for auto-logging in to TM?
• What must be processed to ensure the successful loading of the PostgreSQL portion of the TM installation on the Windows 2003 Server?
• Is TM 3.0 or 3.1 supported with the Windows Server 2003 R2 Standard Edition operating system?
• How can we configure the system so that users can use their Domain logins?
• When should I connect the TM dongle?
• We have a TM system with licenses for 10 client PCs. How many users can be logged in to the Web portion of TM via Internet Explorer at the same time?
• I have a TM system loaded on a Server and three client PCs. The Server is located in the Server room and is not used as a working machine. How can I configure the server so that it is not logged into, but yet will allow the clients to work on both its Windows and Web sides?
• What prompts must be configured in the Meridian1/CS 1000 PBX to activate CDR?
• What is the utility OTMexport2CNDimport used for?
• I am getting an Exception Error and am unable to launch the TM software from the Web browser. What could be the problem?
• What are the various Windows services that are needed for TM to run and how can I monitor them?

Common Services

• I am unable to upload the Corporate Directory information for my M3900 sets. What could be wrong?
• For some reason, the Virtual System Terminal is not appearing on the Web screen. What could be wrong?
• I notice that for TM version 3.2 a Banner option is available for the main TM Web Browser Screen. How can I create a custom banner?
• Where can I determine the license capacity for my TM software?

Telecom Billing System

• How do I populate the Employee Directory in the Telecom Billing System module with the name and extension numbers from the PBX so I can run TBS reports?
• I have the TBS module for call accounting. With OTM I could access the Employee Hierarchy from the Station Administration module. Where do I build/maintain my Employee Hierarchy?
• I restored call data from an archived file back into the TBS module to run some reports on past data. I configured the filter for the report correctly but when I run the report, it states that there is no data found. What is wrong?
• What information do I need from the PBX to program the TM Telecom Billing System module?
• I am getting an error message when polling that the "Database is Full". What is the problem?

Common Network Directory

• What are the instructions for backing up the Common Network Directory?
• I am receiving the error "Can't Connect to CND" when trying to create and assign Common Network Directory entries. How can I resolve this?

Telephone Manager

• I have TM loaded on a Server and two client PCs. When I launch a full Station download from my client in the Web Telephone Manager, I do not see the log window pop up showing the status of the progression of the job. This used to appear in OTM. Is this normal?
• How can I change the time and date on the PBX so that it changes with Daylight Savings times?
• I occasionally have the need to modify the existing synch status in Telephone Manager. How can I do this?
• I make a lot of changes from the PBX terminal. How can I keep my TM Telephone Manager database current?
• I am getting an error that states the Directory Number is not in the Numbering Plan. How can I correct this?
• I see the option to Troubleshoot Problems when I am working with my phones but when I click the link, I receive the message "Error retrieving information. No user name found in User Groups" or "Error retrieving information. Unable to find Maintenance Pages settings". How can I correct this?

Alarm Management

• Is there information available for programming the TM Alarm module for alarm mnemonics and notification of alarms?